RESUME

Timothy I Markwald
2821 West Seldon Lane
Phoenix, Arizona 85051

Phone:		(602) 995-7106			Place of Birth:	Benton Harbor, Michigan

Age:		34				Date of Birth:	October 3, 1959

Marital Status:	Married				Children:	Daughter, 11 years old

Professional Goals:

	Work within an corporate environment where I can use my skills at communication and computer hardware/software to administer local and wide area Novell networks.

Education and Work History:

	January 1993 to Present
				Novell Authorized Service Center Manager
				Infinisys/MicroAge of Phoenix
				Phoenix, Arizona

	Responsible for rapid response, generally 2 hours or less, to new client leads assigned to the Novell Service Center by Novell, Inc. Leads into the Center are everything from catastrophic system failures requiring immediate repair to upgrades, new installs of  Netware, and scheduled maintenance requests. Netware sites vary from single server small business to multi-server Fortune 100 corporate entities. Also responsible for design, software recommendations, and LAN and WAN configurations.
	
	Also responsible for internal Netware training for the corporate staff, from basic login/logout procedures to full-fledged C.N.E. training for the technical staff.

	May 1992 to January 1993
				Novell Service Manager
				Westar Technologies
				Charlotte, North Carolina
	
	Responsible for Netware support and installations for clients throughout North and South Carolina. Conducted minimal training on contract to various clients.

	October 1990 to May 1992
				Technical and Contracting Manager
				ACRX Ltd. d/b/a Computer Depot
				Jacksonville, Florida

	Responsible for the initiation and configuration of U.S. and state government contracts for hardware and software.

	July 1987 to September 1990
				Electronics Technician
				Instruments East, Inc.
				Norfolk, Virginia

	August 1977 to July 1986
				Electronics Instructor
				United States Navy



Skills:
	Communications.	Skilled at dealing with people at both the technical and layman level from numerous technical support calls along with systems integration/installation experience.

	Supervisory.	Managed 30 man work crew while serving U.S. Navy.
	
	Teaching.	Taught Basic Electronics along with theory and application for the U. S. Navy.

Qualifications:

	Independent CNI, awaiting IPE Core test for final certification.
	Certified Netware Engineer
	Hewlett - Packard Networking Professional

References: 	Available upon request.